QuicknetUK Data Protection Policy.
Keeping your personal information safe and secure is our top priority, your personal information is an important part of our service. For instance, it lets us provide our products and services to you, including managing billing and any other financial information, it also lets us notify you about any changes to your service.
Most crucially, your details help us detect and prevent fraud, as well as facilitating other security measures.
The fact that the law changed in May 2018 only builds on what we already did – and was to give your personal information the respect and security it deserves.
If you would like to find out more, please do not hesitate to contact us.
Frequently asked questions.
Why do you need my personal information in the first place?
Verifying you as a customer to detect and prevent fraud. Confirming your order, knowing which of our products and services you’re using, and being able to keep you in the loop about installations, connections and problems.
Sending you service updates and information about network maintenance or repairs that may affect you.
Letting you create an online account to manage your mailbox service if applicable.
Getting to know you as a customer to send you emails
Fair enough – how are you keeping it safe?
Your personal information is a big deal to us, and we protect it as if it was our own. We have strict controls in place to make sure it’s properly protected.
For instance, if we share it with third parties (such as those that provide services to us or act on our behalf), we only do so when we know they take your privacy as seriously as we do.
What personal information do you collect about me and when?
This will vary depending on how you interact with us. For instance, if you are a customer, the data we collect might be different from that of someone who shows an interest in joining us.
Some of this information includes:
· Your contact details, (name, address, email and phone numbers)
· Payment information
· Details of the products/services you’ve bought from us, when and how you use them
This is collected when you: register for or buy a service from us.
Who do you share my data with?
We’ll sometimes need to share information with third parties to perform services on our behalf. We may also share information with other companies within the BT Group who may help us to provide you with a service. For example, if we need to get BT to provide an exchange connection or investigate a line or exchange problem, we’ll need to tell BT your telephone number so that they can progress the requested action.
Keeping your personal information safe and secure is our top priority, your personal information is an important part of our service. For instance, it lets us provide our products and services to you, including managing billing and any other financial information, it also lets us notify you about any changes to your service.
Most crucially, your details help us detect and prevent fraud, as well as facilitating other security measures.
The fact that the law changed in May 2018 only builds on what we already did – and was to give your personal information the respect and security it deserves.
If you would like to find out more, please do not hesitate to contact us.
Frequently asked questions.
Why do you need my personal information in the first place?
Verifying you as a customer to detect and prevent fraud. Confirming your order, knowing which of our products and services you’re using, and being able to keep you in the loop about installations, connections and problems.
Sending you service updates and information about network maintenance or repairs that may affect you.
Letting you create an online account to manage your mailbox service if applicable.
Getting to know you as a customer to send you emails
Fair enough – how are you keeping it safe?
Your personal information is a big deal to us, and we protect it as if it was our own. We have strict controls in place to make sure it’s properly protected.
For instance, if we share it with third parties (such as those that provide services to us or act on our behalf), we only do so when we know they take your privacy as seriously as we do.
What personal information do you collect about me and when?
This will vary depending on how you interact with us. For instance, if you are a customer, the data we collect might be different from that of someone who shows an interest in joining us.
Some of this information includes:
· Your contact details, (name, address, email and phone numbers)
· Payment information
· Details of the products/services you’ve bought from us, when and how you use them
This is collected when you: register for or buy a service from us.
Who do you share my data with?
We’ll sometimes need to share information with third parties to perform services on our behalf. We may also share information with other companies within the BT Group who may help us to provide you with a service. For example, if we need to get BT to provide an exchange connection or investigate a line or exchange problem, we’ll need to tell BT your telephone number so that they can progress the requested action.